To meet your unique needs and guarantee a smooth experience throughout your journey with us, we provide three tiers of support:
Bronze
Essential features to keep your software running smoothly and secure.
Access to incident reporting portal.
Bug fixes through hotfix implementation.
Option to transfer software to new hardware.
Minor software updates.
Cybersecurity vulnerability mitigation.
Online server maintenance service.
Major software updates.
Migration services for major release updates.
2-hour workshop with each version upgrade release.
Silver
Designed for comprehensive software maintenance and security.
Access to incident reporting portal.
Bug fixes through hotfix implementation.
Option to transfer software to new hardware.
Minor software updates.
Cybersecurity vulnerability mitigation.
Online server maintenance service.
Major software updates.
Migration services for major release updates.
2-hour workshop with each version upgrade release.
MOST POPULAR
Gold
Complete software support and upgrade experience for networks management.
Access to incident reporting portal.
Bug fixes through hotfix implementation.
Option to transfer software to new hardware.
Minor software updates.
Cybersecurity vulnerability mitigation.
Online server maintenance service.
Major software updates.
Migration services for major release updates.
2-hour workshop with each version upgrade release.
Support Services Timeline
